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Playout Intelligence

Plantronics Sucks.

A terrible experience with Plantronics Customer Service Chat about an audio headset – “the [dimensions and frequency] specs are not for public use.”! No Thanks.

Funny thing just happened: I am looking for new (wired) headset for my PC calls to listen to music and chat. In the past I was kind of OK with Plantronics headsets as they have some good know-how on wearing comfort. When I looked at the website I found an .Audio 355. Unfortunately no word about the dimensions, whether the boom is foldable, or what the frequency-range of the microphone is.

So I had the outrageous idea to start a chat session:

Plantronics Chat Session about .Audio 355

Plantronics Chat Session about .Audio 355

Funny, eh?  The chat person took about 5 minutes (no kidding!) to pull up the link from the website that I actually came in though. So no thanks and good bye.

8 Responses

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Plantronics DOES suck. Look at the people seeking Persono audio control center for their DSP headsets that Plantronics no longer supports nor makes the software available for. I told a friend about the DSP 500 that I use….three months after he bought one they discontinued it and won’t tell you where to get the software-without which the headset is worthless.

1 sylent1 August 18, 2009 4:31 am

worst post ever, your just another pushy consumer/know it all. at least the gentleman was polite and attempted to answer you questions. If the specs are not on their own site where the fawk did you expect him to find them…. his ass. we all know that plantronics product is so high end that 99% of their customers are seeking useless information on specs that really tells you nothing about the overall product, so in summary….

you fail douche bag go spend 800x more on half the product because they list “specs”

2 da dang December 30, 2009 6:17 pm

… said — very politely — “da dang” from Canada, who did not want to
leave his/her real name.

3 Thorsten Claus December 30, 2009 7:41 pm

your just mad cause I work for Plantronics and you don't =P

4 da dang V2 December 31, 2009 6:31 pm

Yes. Very. Mad. :)

5 Thorsten Claus December 31, 2009 8:38 pm

your just mad cause I work for Plantronics and you don't =P

6 da dang V2 December 31, 2009 11:31 pm

Yes. Very. Mad. :)

7 Thorsten Claus January 01, 2010 1:38 am

Plantronics does suck. I have gone through so many of their .655 headsets its not even funny. I think I finally learned my lesson after this last pair. On 2 previous pairs the wiring shrunk up and wrapped arounds itself causing it to sever the connection at the plugs and at the volume control. Finally the third pair as soon as I got it out of the box I decided to put electrical tape around those areas to stop that from happening. Well it worked and the pair lasted about 3 months. 1 month longer than any previous pairs until the plastic sliding piece for the earpiece cracked. Now it is held on with packing tape.

Never again.

8 ljgoose February 27, 2010 6:04 pm

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